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To set up a Call line, in the Teams admin center, expand, select, and after that select. Type a name for the Call line in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, select the button to include a resource account for this Call queue.

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Select the button next to the resource account you want to assign to this Call line. At the bottom of the pane, choose the button. If you need to develop a resource account: Under, select the button to add a resource account for this Call queue. On the pane, look for any set of letters to bring up the results dropdown.

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On the pane: Type in a detailed. Representatives see this name when a call exists to them. Enter a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, choose the button. Agents see the resource account name when they get an incoming call.

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Designate outgoing caller ID numbers for the agents by defining several resource accounts with a telephone number. Agents can choose which outbound caller ID number to utilize with each outbound call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Automobile Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you desire to enable representatives to utilize for outbound caller ID purposes. Select the button beside the resource account with a designated contact number. Select the button at the bottom of the pane. If you don't have a resource account with a designated phone number: Under, choose the button to include a resource account.

Select the button at the bottom of the results. On the pane: Key in a descriptive. Agents see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you've produced this brand-new resource account for calling ID, you'll still need to: Choose a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you allow them. Once you've picked a language, select the button at the bottom of the page. Define if you desire to play a welcoming to callers when they get here in the queue.

The uploaded recording can be no bigger than 5 MB. If you select, the system checks out the text that you type (approximately 1000 characters) when the Call queue answers a call. Note When utilizing Text to Speech, the text should be entered in the language chosen for the Call queue.

Teams provides default music to callers while they are on hold in a queue. The default music provided in Groups Call lines is without any royalties payable by your company. If you wish to play a specific audio file, choose and upload an MP3, WAV, or WMA file. Note You are accountable for individually clearing and securing all essential rights and permissions to utilize any music or audio file with your Microsoft Teams service, which might consist of copyright and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all appropriate rights holders, which might consist of artists, stars, entertainers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other parties who own, control or certify the music copyrights, sound impacts, audio and other intellectual property rights.

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Review the requirements for adding representatives to a Call queue. You can amount to 200 agents by means of a Teams channel. You need to belong to the group or the developer or owner of the channel to add a channel to the line. To utilize a Teams channel to manage the queue: Select the radio button and select (overflow call handling).

Select the channel that you wish to use (only basic channels are totally supported) and choose. The following clients are supported when using a Teams channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac client Note If you use this alternative, it can take up to 24 hours for the Call queue to be totally operational.

You can amount to 20 agents individually and up to 200 representatives by means of groups. If you wish to add individual users or groups to the queue: Select the radio button. To to the line: Select, search for the user, choose, and after that choose. To to the line: Select, search for the group, choose, and after that select.

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Note New users contributed to a group can take up to eight hours for their very first call to get here. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be included as representatives to the Call queue. Important Known issue: Appointing private channels to Call queues When utilizing a private channel calls will be distributed to all members of the team even if the personal channel just has a subset of staff member.

lowers the quantity of time it takes for a caller to be connected to an agent after the representative accepts the call. For conference mode to work, representatives in the Call line should use one of the following customers: The latest variation of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Groups, Only mode. Agents who do not meet the requirements aren't consisted of in the call routing list. We recommend enabling conference mode for your Call queues if your representatives are using suitable customers (overflow virtual receptionist). Idea Setting to is the recommended setting. overflow call answering. Once you've selected your call answering alternatives, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Company Server. Conference mode is needed if Teams users need to consult/transfer calls with Call lines. Representatives may hear the configured music on hold in line for as much as 2 seconds when first signing up with the call.

If you need to use Conference mode, choose,, or as the. If you need to use Attendant routing, set Conference mode to. Keep in mind If Compliance recording is made it possible for on the representatives, the mix of and isn't supported. If you need to utilize, select,, or as the.

When utilizing and when there are less employs queue than offered representatives, just the first 2 longest idle agents will be presented with calls from the line. When utilizing, there might be times when an agent receives a call from the queue quickly after ending up being not available, or a short hold-up in getting a call from the line after ending up being readily available.